Terms of Service
Last updated: 27 September 2026
1. Who we are
UniversalContacts is a product of Towpath Digital Ltd, a company registered in England and Wales (Company No. 16913912), registered office Huntingdon Boathaven, The Avenue, Godmanchester, Huntingdon, England, PE29 2AF. Using universalcontacts.co.uk means you agree to these terms.
2. What the service is
A free live contact profile you can share by link or QR code, and optional physical NFC cards (plastic, bamboo, metal, or team packs) that open your profile with a tap. When you update your profile, every card and link you've shared shows the new details.
3. Your account
Keep your sign-in details safe — you're responsible for activity on your account. You must be 16 or over and give us accurate information.
4. Your content
The details you put on your card stay yours. You give us permission to store and display them to the people you share your card with — that's the whole point of the product.
Don't publish content that's unlawful, misleading, or belongs to someone else.
Contact-back leads - our role as your processor. When people send their details back through your card, you are the data controller for those leads and UniversalContacts is your processor.
We process them only to provide the service and on your documented instructions (these terms and your dashboard settings), keep them confidential, apply appropriate technical and organisational security, and use only the sub-processors listed in our Privacy Policy.
We will help you respond to data-subject requests and, when you delete a lead or close your account, delete or return the lead data except where we must keep it by law. You are responsible for having a lawful basis to collect and hold these contacts and for handling them in line with UK GDPR.
5. Acceptable use
Don't use the service to spam, impersonate, harass, or break the law. We can suspend accounts that do.
6. Orders, payment and delivery
Card prices are shown in pounds sterling at checkout, which is handled securely by Stripe — we never see your card number. Each NFC card is printed and encoded to your profile, then posted to a UK address, normally within 7–10 working days. You'll get an email when your order is confirmed and again when it's dispatched.
Printed items, stands, boards and signs. Printed business cards, counter stands, roll-up banners, display boards and metal signs are made to order, and from 16 September 2026 they are also sold at a fixed price on this site: the price of each size is stated on the page and you can buy it without waiting for a quote.
Delivery on printed items is charged separately from the item, because a card's free postage is not the same arrangement: it is £10.19 per order for UK delivery, whatever the size or the number of items, and it is free once the printed items in your basket reach £100. NFC cards remain posted free to a UK address and do not attract that charge. Northern Ireland, the Scottish Highlands and the islands are sometimes surcharged by our printer. We charge the same flat rate to everyone and check those orders by hand before printing, so we will come back to you before anything is made if it changes.
When we still price by hand. A quote is for a bigger run than the page will take, a size or finish we do not list, or something the range does not carry. You ask on our quote form, we price it, and the quote we send states the price, the specification and the delivery cost for that job — the number that comes back is a delivered price, carriage included.
A quote is an invitation to buy rather than a contract: the contract begins when you accept the quote and pay it. Quotes are valid for 30 days unless the quote itself says otherwise, and an expired quote has to be re-priced because the cost of materials and carriage moves.
Our range includes plastic, bamboo and metal cards, and team packs.
7. Pro subscription (optional)
Your live profile and any NFC card work without a subscription. Pro is an optional upgrade that adds CRM features — CSV and vCard export, a lead webhook and integrations. Pro costs £3.99 per month or £39 per year.
Included Pro. Every card comes with a period of Pro at no extra cost — 3 months with a plastic or team card, 6 months with a bamboo card, and 12 months with a metal card. Included Pro starts when your card order is confirmed. When it ends, your profile, card, contact-back and analytics keep working; only the Pro CRM features pause unless you subscribe.
Billing and renewal. If you choose paid Pro you give us a payment method, and your subscription renews automatically — monthly or annually, depending on the plan you pick — until you cancel.
Cancelling. You can cancel Pro at any time from your dashboard. Cancelling stops the next renewal; you keep Pro until the end of the period you've already paid for, then move back to the free service.
Refunds. Monthly Pro is not refundable for the current month. Annual Pro cancelled within 14 days of purchase, and unused, will be refunded. This does not affect your statutory rights.
Price changes. We may change Pro pricing; we'll give you reasonable notice by email before a change affects your renewal, and you can cancel before it takes effect.
After Pro ends. Your data stays in your account. Export your leads while Pro is active; after Pro ends the export and webhook features are unavailable until you resubscribe, but your profile and captured leads remain.
Referrals. When someone you refer places their first paid order, we add one free month of Pro to your account. Free sign-ups don't trigger the reward, self-referrals don't count, and we may change or withdraw the scheme with reasonable notice — any months you've already earned stay yours.
8. Cancellations, returns and refunds
See our Refunds & returns policy. Faulty or lost cards are replaced or refunded; personalised cards have limited change-of-mind rights once production starts. Your statutory rights are unaffected.
9. Service changes and availability
We work hard to keep the service up, but we can't promise it will never be interrupted. We may improve or change features over time; if we ever discontinue the service we'll give you reasonable notice to export your details.
Where our marketing says "lifetime", "forever" or "free forever", that means the lifetime of the UniversalContacts service: your profile and cards keep working for as long as we operate the profile service. If we ever wind the service down, we'll give you reasonable notice to export your details, as above.
10. Liability
We're liable where the law says we are — including for faulty goods under the Consumer Rights Act 2015 — but we're not liable for losses caused by things outside our reasonable control, or for business losses from using a free service. Nothing in these terms limits liability that can't be limited by law.
11. Ending things
You can delete your account whenever you like from your dashboard. Your details stop showing straight away: anyone who taps or scans one of your cards no longer sees them. We then remove your personal data, keeping only the records we need to keep: order and payment records for tax and accounting, the record of any consent you gave, and any unsubscribe or block, so that an opt-out is still honoured — see our Privacy Policy. We can close accounts that break these terms.
12. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
13. Contact
Questions? Email hello@universalcontacts.co.uk — a real person reads it.